Each account will have a monthly or annual fee which depends on the number of facilities on the account. Please contact AEGIX by email at info@firstrespondersapp.com or by phone at 888.597.0181 to receive a quote.

AEGIX provides flexibility in contract lengths and terms to fit your needs and your situation.

Yes, we offer a paid trial. Ask about our pilot program via email at info@firstrespondersapp.com or call 888.597.0181 for more information.

AEGIX AIM requires a valid internet connection to send and receive emergency alerts. Contact your Internet Service Provider (ISP) for information regarding your internet connection. All mobile devices will require a data connection or Wi-Fi connection through existing networks.

Our 99.7% uptime is backed by an industry-leading SLA

AEGIX AIM is a cloud-based software platform. The application is available for Windows, Mac, iOS, and Android.

Yes. AEGIX AIM is setup for you to use on whichever device fits your lifestyle. We want you to be connected anytime and place an incident happens.

No. AEGIX AIM is a tool to give those using it, situational awareness for better decision-making.

AEGIX AIM is customizable to be used for any incident or emergency. It is a communication and management tool to increase situational awareness. Please contact:  support@firstrespondersapp.com or call 888.691.0699 for more information.

Make sure you have the latest version installed on your device. Make sure you have connectivity. Make sure your device is running the latest operating system. Log off and then log back on. Check with your account administrator to make sure your user account is active. Please contact:  support@firstrespondersapp.com or call 888.691.0699 for more information.

Push notifications are different for every device. Make sure your settings on your device and within the AEGIX AIM app are turned on. iOS devices have more strict restrictions than Android devices.  Please contact: support@firstrespondersapp.com or call 888.691.0699 for more information.

Verify that your username and password are spelled correctly. Reset your password by clicking the “forgot password” link.  Attempt to log in again.  If you have further issues, check with your account administrator to make sure your user account is active.  If you are using single sign-on, please check with your organization’s IT administrator.  Please contact:  support@firstrespondersapp.com or call 888.691.0699 for more information.